Welcome to the Retail Website!
Current Turn Times
Current Turn Times
New USDA Submissions Currently working on files from 5/26/2022
New FHA Submissions Currently working on files from 5/25/2022
New Conventional Submissions Currently working on files from 5/26/2022
New VA Submissions Currently working on files from 5/26/2022
Resubmitted USDA Files Currently working on files from 5/25/2022
Resubmitted FHA Files Currently working on files from 5/25/2022
Resubmitted Conventional Files Currently working on files from 5/25/2022
Resubmitted VA Files Currently working on files from 5/25/2022
USDA Commitment Turn Times Currently working on files from 5/23/2022
FHLB Funds
Funds available as of 5/26/2022 $246,000
Currently we are experiencing turn times for FHLB approval of grant 7 days from time Mortgage Support submits. Your email confirmation is the start of the timing!
Please note that FHLB policy requires 2 weeks after all required data and documents are received to provide an approval decision.
Jumbo Loan -12 Step Process
Jumbo Loan -12 Step Process
Step 1 - LO will start loan in Mortgagebot labeled Conventional 30.
Step 2 - LO will review matrices and guides from FGMC to make sure loan fits program.
Step 3 - LO will upload all documentation to Image Flow and will send completed pre-qual request to [email protected].
Step 4 - Once the LO has this back they can get a quote on the rate from Secondary.
Step 5 - After the LO confirms the rate they can final the loan for initial disclosures.
FYI Loan will follow normal file flow from there as far as getting disclosures signed and going to processing.
Step 6 - Complete the FGMC Loan Submission Form. Upload the form to Image Flow under Notes to Underwriter. For Lender Contact enter Wayne Pierce 815-676-0987 and the email address should be [email protected]
Step 7 - When file is submitted to Underwriting the processor will e-mail [email protected] to advise that it has been submitted.
Step 8 - File will be submitted to FGMC for underwriting by our Operations team. Allow for extra review time as published turn times on our website will not apply.
Step 9 - When approval comes back Operations will upload approval to Image Flow and add conditions to Mortgagebot.
Step 10 - Operations will change status to U/W Approved w/ Conditions and notification will go out.
Step 11 - Loan can be locked with Secondary at this time.
FYI Conditions and ICD will be handled as normal process.
Step 12 - When final approval is received we will update Mortgagebot and move to final approval.
FYI Scheduling will be done as normal files.
FYI **THERE WILL BE NO EXCEPTIONS TO THE GUIDELINES. IF A LOAN DOES NOT MEET THE GUIDELINES IT CAN NOT BE DONE**
Important IT Information
Important IT Information
IT Support
815-215-8140
Ext 111
Please use for ANY IT related issues. IT issues do not equate to password resets except on Office 360. Mortgage Support will assist with all other password resets, DU/LP assistance, Doc Magic, etc...
Who to Reach Out to For Help (cheat sheet)
Denial/Withdrawal Process
Denial/Withdrawal Process
Not sure if you should deny, withdraw or archive? This Cheat Sheet will help you know!
When a file needs to be denied, please fill out this denial form and upload it to the file. Quick & easy!
If the loan will be denied/withdrawn and has been DISCLOSED but NOT UNDERWRITTEN, follow these steps:
- 1003 is to be completed in full. Borrowers names, SS number, current address, subject property city/state/zip and TBD address(if one is not available).
- Complete the Loan Summary information at the bottom of the Borrower Summary Page. Enter the loan terms to the best of your knowledge, including product type.
- Fill in the income on every borrower
- Fill in your declarations on every borrower
- Complete the Government monitoring section for each borrower. Double check that how the app was taken is completed for all
- Add in the notes section of the file "It is the borrower's intent to apply for joint credit" when you have an application with more than one borrower on it.
- 7. Upload to Imageflow the credit report, AUS findings and any information that clarifies why the loan is being denied or withdrawn.
- 8. Email [email protected] to request the completion of the denial or withdrawal
If the loan does not meet our matrix but has not been disclosed, the file must be denied. Follow the same procedure as above!
If the loan meets our matrix/requirements and is considered a prequal but the borrower will not be proceeding - the file can be archived.
If the loan HAS been UNDERWRITTEN and the file must be denied or withdrawn, follow these steps:
- Upload the documentation that led to the decision to deny or withdraw.
- Upload a note to the UW identifying the reasons for the decision
- Final the file or direct your processor to final the file back to underwriting
- The underwriter will finish the process of denying or withdrawing the file
New Funding Authorization Process
Effective 5/9/22
New Funding Authorization Process
Effective 5/9/22
Questions regarding the updated process can be directed to [email protected]
The goal of this new process is to save time for the borrower, LO and funding team at closing by streamlining the process when no PTF's are needed at closing. If All PTF's are cleared prior to the closing package being delivered to the Title Company, then there will not be a funding authorization required. The PTF's that must be cleared are: PTF UW and PTF Compliance
Use these resources to understand this process further:
Funding Requirements - No PTF's
Funding Requirements - Auth Required
Funding Requirements - Portfolio/Construction
Important Emails
Important Emails
Computer Issues
Help Desk/Support
Lock Desk/Secondary Questions
Compliance Condition Questions
Underwriting Questions
Closing Department
Denials
Rush requests
Request For Disclosures/Re-Disclosures
Request for Updated ICD
contact your processor and provide them with a COC - ICD Request for the changes!
Lock Desk & Secondary Pricing Policies
Lock Desk & Secondary Pricing Policies
Knowing Your MSA and pricing to it
MSA Chart - All FSB Areas - currently working on COVID 19 MSA. Contact your Regional Sales Manager for other areas, as needed